[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” background_color=”#509cef” background_image=”https://shipdhlworldwide.com/wp-content/uploads/2015/02/background2.jpg” background_position=”center bottom” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” border_style=”solid” padding_top=”150px” padding_bottom=”160px” type=”legacy” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px”][fusion_builder_row][fusion_builder_column type=”1_1″ type=”1_1″ layout=”1_1″ background_position=”left top” border_style=”solid” spacing=”yes” background_repeat=”no-repeat” margin_top=”0px” margin_bottom=”0px” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”true” hover_type=”none” border_position=”all” align_self=”flex-start” first=”true” link=””][fusion_text disable_idd=”no” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” html_attributes=”W10=” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″]

shipdhlworldwide.com F.A.Q.

Answers to Frequently Asked Questions

[/fusion_text][fusion_separator style_type=”none” top_margin=”40″ /][/fusion_builder_column][fusion_builder_column type=”1_2″ type=”1_2″ layout=”3_5″ center_content=”no” hover_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” background_position=”left top” background_repeat=”no-repeat” border_style=”solid” border_position=”all” animation_direction=”left” animation_speed=”0.3″ last=”false” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”true” min_height=”” link=””][fusion_accordion hide_on_mobile=”small-visibility,medium-visibility,large-visibility” boxed_mode=”yes” title_tag=”h4″ title_line_height=”1.63″ title_letter_spacing=”0px” title_color=”#50586b” content_color=”#50586b”][fusion_toggle title=”Do you offer support?” open=”no”]

Yes, we do. Please check the Frequently Asked Questions (FAQ) section to see if your question is answered there. If you are looking for more information, please review the documentation on this site. If you still need assistance, please open a support ticket.

[/fusion_toggle][fusion_toggle title=”How long does my license last?” open=”no”]

Your license lasts as long as you’d like it to! Ship DHL Worldwide operates on a monthly subscription system payable upfront. Simply select the term of your choice and add the license to your cart. You will be able to start using the Ship DHL Worldwide plugin immediately. We’ll even send you a reminder to renew your license before the term expiry to ensure that you have uninterrupted service.

[/fusion_toggle][fusion_toggle title=”Can I use my license on more than one website?” open=”no”]

You sure can! The single site license will allow you to use the Ship DHL Worldwide plugin on a single site (domain). If you would like to use the Ship DHL Worldwide Plugin on multiple sites (domains) simply select the multi-site option.

[/fusion_toggle][fusion_toggle title=”What if I don’t like shipdhlworldwide.com?” open=”no” title_color=”#50586b” content_color=”#50586b”]

The DHL plug-in by shipdhlworldwide.com is a premium plug-in with robust functionality. We want you to be happy using the plug-in! If at any time during the first 30 days from subscription date you feel that the WooShipping plug-in will not meet your needs, simply contact us indicating your desire to cancel your subscription and we will process your full refund within 5 business days.

For more information about refunds, please see our Refund Policy here.

[/fusion_toggle][fusion_toggle title=”Will my customers be notified when their packages ship?” open=”no”]

Ship DHL Worldwide includes a basic notification system that sends your customer an e-mail when their package has been picked up by DHL.

[/fusion_toggle][fusion_toggle title=”Can I ship from multiple locations?” open=”no”]

Absolutely! You can set up as many ship-from locations as you’d like. In your settings panel, you can choose a default location to ship from. When you’re managing an order, you can override the default setting and choose a different location to ship from.

[/fusion_toggle][fusion_toggle title=”Is there a trial version of the Shipdhlworldwide.com plugin?” open=”no”]

We do not offer a trial version of the plug-in but you can still try the plugin totally risk free! Simply select the license of your choice, add it to your Cart and pay for the subscription. You will have immediate access to the plugin. If for any reason you are not happy with the plugin, simply let us know within 30 days of subscription date and we will process a full refund for you.

[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_2″ type=”1_2″ layout=”3_5″ center_content=”no” hover_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” background_position=”left top” background_repeat=”no-repeat” border_style=”solid” border_position=”all” animation_direction=”left” animation_speed=”0.3″ last=”true” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ first=”false” min_height=”” link=””][fusion_accordion hide_on_mobile=”small-visibility,medium-visibility,large-visibility” boxed_mode=”yes” title_tag=”h4″ title_line_height=”1.63″ title_letter_spacing=”0px” title_color=”#50586b” content_color=”#50586b”][fusion_toggle title=”What are shipdhlworldwide.com’s technical requirements?” open=”no” title_color=”#50586b” content_color=”#50586b”]

  • Ship DHL Worldwide requires WordPress 4.0 or newer.
  • Ship DHL Worldwide requires WooCommerce 3.0 or newer.
  • Ship DHL Worldwide works best when both WordPress and WooCommerce are up-to-date.

We do not support Ship DHL Worldwide on websites with WordPress >4.0 or WooCommerce >3.0. Make sure your website meets the minimum versions required before purchasing a WooShipping license.

[/fusion_toggle][fusion_toggle title=”Why can’t I use DHL for domestic orders?” open=”no”]

The Ship DHL Worldwide plug-in supports domestic shipping with DHL in those countries where DHL provides domestic services. Please check with your DHL Account Representative to determine if domestic services are available in your country.

[/fusion_toggle][fusion_toggle title=”What does Choose Country Edition mean?” open=”no”]

There are slight variations in shipping requirements from country to country.  The good news is that the DHL plug-in from shipdhlworldwide.com allows you to select the country you are shipping from and the plug-in does the rest!  Set it once and forget it!

[/fusion_toggle][fusion_toggle title=”Does the plug-in support thermal printing?” open=”no”]

Yes! The plug-in supports printing to standard laser/inkjet printers and thermal printers.

[/fusion_toggle][fusion_toggle title=”Weights and Dimensions are not showing up when I’m generating a shipping label” open=”no”]

Ship DHL Worldwide pulls weight and dimension information from your list of products. Be sure to enter this information at the product level and it will automatically carry over to the DHL plug-in when generating shipping labels.

[/fusion_toggle][fusion_toggle title=”What is debug mode?” open=”no”]

If something goes wrong, we can use debug mode to figure out when and where problems are occurring. If everything is running smoothly, please leave debug mode disabled.

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